![]() ![]() Thank you, and I apologize for this inconvenience. Your preferred shipping address for receiving the replacement UD-6950PDZ, for addresses outside of the United States please include a phone number we can provide the shipper in case they need to contact you to arrange delivery.The serial number from the bottom of the docking station in the form of “#A#”.The Amazon Order ID ( available from /orders ) for the original purchase of the UD-6950PDZ ( in the form of “#-#-#” ).In the body of the email please let us know the following: If your USB-C port doesn’t support Power Delivery, the dock will work correctly with video and data (including audio and Ethernet), but would not be able to supply charging to your laptop. To protect your privacy I recommend contacting our support team directly via email at ‘ with the subject line “Ticket #371849 - Attention Pat” to ensure we can match your email to this post and to ensure the email is sent to myself as quickly as possible. If your USB-C port doesn’t support DisplayPort Alt Mode, you won’t receive video output. Our lab will pretest the replacement to ensure the network controller is working as expected before shipping to your preferred address. Thank you for going through the DisplayLink software update, based on the continued negative results I would like to start the warranty replacement process for this docking station. Please let us know if that helps get things working how they should, and we’ll go from there. If the device is not detected, please reboot the system. Once the dock is powered on, reconnect it to your system. Reattach the power cable to the dock first.Now download and install the 10.2 M0 DisplayLink software, found here →. ![]() Once the Cleaner has been run, reboot (even if not prompted to).Download and run the DisplayLink Installation Cleaner utility, found here → and ensure it displays “Cleaning Complete” when done (video walk-through if you need it → ).Don’t worry if these entries are not present or if the process does not work, just move onto the next step Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel → Programs and Features. The Best Way to Fix DisplayLink Not Working on macOS 10.15 Step 1: Locate and download the latest DisplayLink driver (you can find it online) and install it on.Please keep it disconnected until the last step. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). ![]() I am sorry this is not working as expected and I am happy to help!īased on your description, the DisplayLink driver is out of date, and our first step is to reset the dock and perform a ‘clean’ installation of the latest DisplayLink drivers to help ensure both are in a good state. ![]()
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